Terms & Conditions

General

Welcome to Keisha Brittle Glass! These terms and conditions outline the rules and regulations for the use of Keisha Brittle Glass's services and products in the United Kingdom. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Keisha Brittle Glass's relationship with you in relation to our services and products within the UK.

Products and Services

1. Product Descriptions: We endeavour to ensure that all descriptions, images, and prices of products appearing on our website are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you and offer the option of reconfirming your order at the correct price or cancelling it.
2. Order Acceptance: The completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) you ordered.
3. Custom Orders: For custom orders, specific terms will be agreed upon in writing at the time of the order.

Limitation of Liability

Keisha Brittle Glass will not be liable for any indirect or consequential loss, damage, or expenses (including loss of profits, business or goodwill) arising out of any problem you notify to us. Our liability to you in connection with any product purchased through our website is strictly limited to the purchase price of that product.

Intellectual Property

All content included on our website, such as text, graphics, logos, button icons, images, and software, is the property of Keisha Brittle Glass or its content suppliers and protected by UK and international copyright laws.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time and without prior notice, in accordance with UK law.



Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Placing an order

Payment

Payment must be made at the time of order via our accepted methods. All transactions are in British Pounds (GBP).

Shipping and Delivery

1. Shipping Costs: Shipping costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
2. Delivery Time: Please allow up to 10 working days for delivery of your order. Each item is handmade and tailored to your specific requirements, ensuring the highest quality. While we strive to dispatch orders as quickly as possible, the intricate nature of our products may necessitate additional time for crafting and processing.
3. Shipment Handling
4. To minimise the risk of damage during transit, we partner with DPD and utilise their shop-to-door delivery option. This means your order will be carefully packaged and delivered directly to your doorstep by DPD couriers. Rest assured, we take every precaution to ensure your fragile items arrive safely and intact.
5. Fragile Item Handling: We understand the importance of handling fragile items with care. Our packaging is designed to provide maximum protection during transit, reducing the risk of damage.

We appreciate your trust in us to deliver your delicate items safely and efficiently. If you have any further inquiries or require assistance with your order, please don't hesitate to contact us.

Returns & refunds

Cancellation, Returns, and Refunds

1. Cancellation Policy: Orders may be cancelled in accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. Returns: If you are not satisfied with your purchase, you may return the products to us within 14 days of receipt in accordance with the UK Consumer Rights Act 2015.
3. Refunds: Refunds will be processed in accordance with our refunds policy and the UK Consumer Rights Act 2015.This is where you should address your store's returns and refunds policies. Think about the conditions customers will have to meet in order to make a return, detail the process, how long it will take, and whether you'll be offering a complete refund or store credit.